Designing The Consumer-Centered Telehealth & eVisit Experience

Telehealth: 2019 is here and technology is continually getting better. People are able to connect quicker and better than ever, so why not with their physicians? Telehealth, unlike telemedicine, incorporates a broader scope of health care services remotely as well as non-clinical services like provider training, administrative meetings and continuing education. Telemedicine is strictly remote…

Success is a Continuous Journey

Featured on ted.com, Richard St. John shares his life story and how he rose to success… In his typically candid style, Richard St. John reminds us that success is not a one-way street, but a constant journey. He uses the story of his business’ rise and fall to illustrate a valuable lesson — when we…

Code Spotlight — Communication Technology

Exciting new opportunities have emerged for virtual check-in services. CMS is now stating there are coverage and reimbursement opportunities for providers that render, document, and bill for the virtual check-in services. There are some specific communication technology requirements that organizations will need to implement prior to claims submission. These new codes reflect the key role…

Transitional Care Management (TCM) Services

There is a lot of confusion surrounding reporting for transitional care management (TCM) services. CPT offers the following options to report TCM services: 99495 – Transitional Care Management services with the following required elements: communication (direct contact, telephone, electronic) with the patient and/or caregiver within 2 business days of discharge; medical decision making of at least…